CES 2023

The Customer Experience Strategy for the CES digital venue ensured an engaging platform for both in-person and virtual attendees and provided ample ways to make new connections.
The Customer Experience Strategy for the CES digital venue ensured an engaging platform for both in-person and virtual attendees and provided ample ways to make new connections.
The Customer Experience Strategy for the CES digital venue ensured an engaging platform for both in-person and virtual attendees and provided ample ways to make new connections.
Designing for an event like no other
CES (Consumer Electronics Show) is one of the largest and most influential consumer technology events in the world held every year at the Las Vegas Convention center. With over 3,000 exhibitors, 118,000 attendees, and 151 countries, territories & regions represented the tradeshow is where the world's biggest brands do business, meet new partners, and showcase new innovative technologies. For CES 2023 we designed the tradeshows digital venue—the event’s virtual stage designed to not only encompass but enhance the experience of attending of one of the largest tech events in the world.
Deliverables
Custom Software Integrations
Customer & Product Mapping
Customer Experience Strategy
Data Visualization
Design System Architecture
Design Thinking Methodology
Gamification
Ideation & Rapid Prototyping
Product Design (SaaS, PaaS)
Scalable Design System
UX/UI (User Experience, User Interface)
WCAG & ADA Compliance
Web Application

CES is the largest global tech event—bringing the world’s biggest brands to showcase their latest innovations and emerging technologies under one roof.

CES (Consumer Technology Association) Logo
The John Deere® “Fully Autonomous Tractor” and Microsoft® “Drive the future of mobility” exhibits.
he John Deere® “Fully Autonomous Tractor” and Microsoft® “Drive the future of mobility” exhibits. (© 2023 Copyright Consumer Technology Association™).
The Panasonic® “GREEN IMPACT Experience exhibit”
The Panasonic® “GREEN IMPACT Experience exhibit”. (© 2023 Copyright Consumer Technology Association™).

Showstopping exhibitions in digital health, food tech, automotive tech, NFTs, gaming, smart home, and more.

Designing a digital event experience for the most influential tech event in the world.

CES is well known for being a leader in the consumer technology industry with their tradeshow setting the stage for new and innovative technologies and massive attendance. The digital venue for the show was designed not only to look the part and encompass the spirit of the event but also to enhance the user experience of those who were attending the show both in-person and virtually. The product incorporated multiple technologies, systems, and integrations, all of which needed to feel like a cohesive experience at the end of the day. With campaign guidelines already in place for various marketing channels, part of the challenge was creating a look and feel for the digital venue that not only felt like this year’s campaign but also brought the “wow” factor to the virtual platform experience. The primary focus for the digital venue was ensuring an engaging and impactful experience not only for those virtual attendees on their desktops at home but also for the thousands of in-person attendees using their mobile phones.

Strategic customer and product mapping resulted in a pre-event digital experience that aligned with attendees’ expectations and generated excitement in anticipation of the opening day while exploring all of the networking opportunities in the digital venue.

An engaging and impactful digital experience for a global audience.

With campaign guidelines already in place for various marketing channels, part of the challenge was creating a look and feel for the digital venue that felt like this year’s campaign and brought the “wow” factor to the virtual platform experience. Expanding and enhancing the brand was the primary focus for the digital venue ensuring an engaging and impactful experience not only for those virtual attendees on their desktops at home but also for the thousands of in-person attendees using their mobile phones. The product incorporated multiple technologies, systems, and integrations, all of which needed to feel like a cohesive experience at the end of the day.

Various Mobile Screens For The CES 2023 Mobile App
The entire digital venue was designed for both beauty and ease on all devices making for an exceptional experience regardless whether attendees were in-person or virtual using their phone, laptop , or desktop.

Designing a digital event experience for the most influential tech event in the world.

CES is well known for being a leader in the consumer technology industry with their tradeshow setting the stage for new and innovative technologies and massive attendance. The digital venue for the show was designed not only to look the part and encompass the spirit of the event but also to enhance the user experience of those who were attending the show both in-person and virtually. With all users being new to the platform (and likely digital events), careful consideration was paid to the user journey to provide as intuitive an experience as possible.

Our approach for the digital venue of the tradeshow put exhibitors center stage, including a customizable exhibitor booth that provided a platform for brands to showcase their technologies in a virtual setting. Exhibitors for CES are always the highlight of the show with thousands of companies from across the globe in attendance. Global brands such as Amazon, Google, Microsoft, Sony, John Deere, and LG, come to the tradeshow to showcase the latest and greatest in automotive tech, NFTs, gaming, smart home, food tech, digital health, and many more. The booth also featured a powerful insights and analytics exhibitor dashboard for tracking the engagement of both in-person and virtual attendees. The dashboard experience was designed with the exhibitor in mind, ensuring the ability to dig into specifics while keeping the metrics that matter the most front and center.

Audience insights for both in-person and virtual leads are invaluable for event exhibitors and we delivered a dashboard experience that fit the bill with relevant and beautiful user metrics.

Exhibitors showcasing groundbreaking technology deserve exceptional experiences of their own.

The online CES experience provided a rich and engaging environment highlighting the vast array of event sponsors. Sponsors were able to get real-time metrics of digital booth visitors which provided key insights and a selling point for sponsors concerned over in-person booth traffic.

Users view a digital product as a holistic experience at the end of the day, however, under the hood, the foundational elements all singing in perfect harmony with each other is what makes or breaks that holistic experience, and CES is no different. We meticulously designed every detail of the digital venue from the smallest elements to the most complex layouts, resulting in a design system that ensured that attendees would enjoy a consistent and beautiful user experience.

Desktop showing the Exhibitor Dashboard and Laptop showing the Exhibitor Booth for CES 2023
The digital venue also included a completely virtual and customizable booth for exhibitors with a powerful audience metrics dashboard for monitoring both virtual and in-person leads.
Various elements and styles of the Component Library created for CES 2023
Above is just a small sample of the design system that we created for CES 2023 showcasing the various user interface elements and digital branding system that created a beautiful and consistent user experience.